I bought a Traverse 2024 RS last September. Soon after, I discovered a peculiar issue with the camera. It only happens when I use the car for the first time every morning. After about 20 minutes of driving, the camera fails, super cruise is disabled, and several safety functions related to the camera become disabled. However, lane keeping and distance detection remain intact. If I stop the car, turn off the engine, and wait a few minutes before starting it again, these problems disappear, but they come back the next day. I’ve reached out to the dealer a couple of times, but they seem clueless. They took my car for repair twice and told me I needed to replace a camera module they didn’t have. It’s been almost half a year now, and they still can’t replace it. I’m at a loss and need help. Does anyone have suggestions? Is it possible to pursue lemon law procedures? I’m in California and heard its strict lemon law regulations, right?
You can use the lemon law if the dealer attempts to repair the same thing 3 times or if they keep it more than 30 days without a fix.
The problem I am facing now is that I only have one inspection and one repair, but the dealer hasn’t given me any information for about half a year on the grounds of module backorder. I even found the California Chevrolet customer center to help me push, but it was of no use. I don’t know what I can do to go the lemon law path in the current situation.
Most definitely could go lemon law path. You can also go to a different dealer if you are not satisfied with this dealer’s communication and support. If the part is on back order then you are back to the lemon law path.
They told me that half a year ago, back order, and they didn’t reply anymore. The problem now is that because they don’t update me, my number is still limited to one inspection and one repair. Do they avoid increasing the number of repairs in this way? Or is the dealer’s ‘backorder’ a subtle expression of ‘get out of here?’ I definitely should try another dealer.
Lack of communication is unacceptable either way. I would go to another dealership. You can probably still have a new dealer fail to fix it over a number of times or length of time and file for lemon law. I don’t know California lemon law, so I’m generalizing. It could be different for your state.
Document the issue and your actions and their attempts to fix it. Keep copies of the service tickets. Have the service manager escalate the issue to GM’s regional service rep. Look at the arbitration clause in the owner’s manual under the warranty. You will want to employ that if you don’t get anywhere.
Do you have anything that could possibly be impeding any sensor or camera on the vehicle? Do you have anything hanging from the mirror, from the turn signals, sticker on the car, etc?
Scofield said:
Do you have anything that could possibly be impeding any sensor or camera on the vehicle? Do you have anything hanging from the mirror, from the turn signals, sticker on the car, etc?
The only extras in the car are the GPS tracker installed by the dealer and an old dashcam from my previous car. This problem only appears when I use the car for the first time every morning. After turning off the engine and restarting, there was no problem all day. I don’t think anything on the car should affect it.
@Ellis
Another detail is that the myChevrolet app shows that every night around 10 PM, the app connects to the car for a very short period even though I was not driving. I’m unsure if it’s related.
Given the timeline, I’d say it’s temperature-related. Something is getting warm that should not be and causing your issues in my opinion.