My Cruze’s 5 year 60k warranty expired last year, and the known defect detailed in Bulletin No. 18-NA-171 decided to materialize this past week. After spending nearly $900 on spark plugs and ignition coil replacements, I was informed that cylinder 1 has compression issues. The expected cost to fix is over $5k because the engine needs to be rebuilt.
It appears this is a known problem with 2016-2018 models (I have a 2018), but GM has not classified it as a recall and is requiring out-of-warranty customers to pay fully out of pocket. Has anyone had success complaining to GM about this? It’s frustrating to learn GM knows of the issue, and the dealership I bought from won’t stand behind their product or alert customers to inspect it while under warranty.
I’ve purchased three Chevy Cruze models in the last six years because I was satisfied with them, but now I’m considering trading them in for other brands.